Updated March 18, 2025
- Introduction
This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, "Services").
Our AI platform provider Pickaxe states that they intend to generally hold themselves to the standard required for GDPR compliance. Please notify us if you identify any way in which that goal is not met.
- Personal information we collect
We collect personal information relating to you ("Personal Information") in the following two forms.
Personal Information You Provide: We collect Personal Information if you use our services, either on our website or on a website that embeds our tools, create an account, or communicate with us as follows:
- Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history, (collectively, "Account Information").
- User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services ("Content").
- Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send ("Communication Information").
- Social Media Information: We have or will have pages on social media sites. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, "Social Information"). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
Personal Information We Receive Automatically From Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions ("Technical Information"):
- Log Data: Information that your browser automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our website. Log data also includes information we collect about websites and domains where CareCompanions are embedded.
- Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
- Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
- Cookies: We use cookies to operate and administer our Services, and improve your experience. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.
- Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services. On some pages these cookies are optional, but on other pages these cookies are required. On our pricing page we require analytics cookies to handle our affiliate program and determine appropriate pricing for customers, and on pages behind login we require analytics cookies to run several key pieces of infrastructure. By creating an account and logging in, you accept these required cookies.
- How we use personal information
We may use Personal Information for the following purposes: